FAQS
Q1. Can you tell me where SehaBags gets its prices?
Answer: Clients of SehaBags perform their research and utilise specialised tools to determine appropriate costs. Among the details of the prices are:
- Recent sales trends for goods with comparable features
- Value at Retail Available and Interesting
- Our sales history might provide light on the item’s value based on its condition and rarity.
- The company’s products are designed around the current trends in the industry.
The suggested retail price may or may not be significant depending on the manufacturer and style.
Q2. Can you tell me what methods of payment SehaBags accepts?
- Credit cards acknowledged here include Mastercard, American Express, and Visa.
- PayPal Verified accounts.
- Electronic money cards (ie. Visa, American Express, Discover & MasterCard).
- Verification of In-Store Credit Card Purchases.
Keep in mind that if you need to cancel or return an item for any reason, the funds will be reimbursed back to the initial payment method you used to place an order.
Q3. What if I receive an item and have concerns about its authenticity?
Answer: Every bag goes through a strict in-house quality check before it’s listed. This includes examination of materials, stitching, hardware, and overall construction. We do not sell pre-owned items — all our bags are new and carefully inspected for quality and consistency.
If you have any concerns upon receipt, please contact us immediately. Our support team will assist you and review the case thoroughly.
Q4. How can I cancel a Reserve or a pending order?
Answer: You can stop an order from being sent at any moment using your SehaBags account or writing us an email to info@fj0o7fh6ki-staging.onrocket.site . If you try to cancel your order after clicking “Place Order” within 1 hour of purchase – there will be no additional charge for cancelling order and issuing refund. If you ask to cancel the order after 1 hour of placing an order, no matter item has been not shipped yet – there will be one time £30 (or equivalent currency) cancellation fee to cover our labour and administrative cost for organising the order. If you want to cancel your order, you can do so exclusively through the Sehabags website or writing us an email at info@fj0o7fh6ki-staging.onrocket.site .
Q5. What if items are uncollected or undeliverable?
Answer: At SehaBags, we strive to ensure the safe and timely delivery of all orders. However, it is the buyer’s responsibility to ensure successful receipt of their order. Please carefully review the following terms regarding uncollected or undeliverable items:
- Delivery Responsibility:
Once an item has been dispatched and a valid tracking number has been provided, it is the buyer’s responsibility to:- Be available to receive the parcel during the delivery attempt.
- Arrange for redelivery or collect the parcel from the courier if a delivery attempt fails.
- Lost Items Due to Negligence:
SehaBags will not be held liable for items lost due to:- Failure to collect the parcel.
- Failure to provide accurate delivery instructions or contact information.
- Buyer negligence after repeated delivery attempts.
- Refunds or Replacements:
Uncollected or undeliverable items will not be refunded or replaced if they are lost or damaged as a result of buyer negligence.
By placing an order, you agree to these terms. If you have any questions or concerns about delivery, please contact us at info@sehabags.com .
Q6. Who is responsible for paying import taxes and duties on international orders?
Answer: As all items are now shipped directly from Hong Kong, the buyer is fully responsible for paying any import taxes, duties, or customs fees required by their local authorities. SehaBags does not cover or assist with customs clearance, and we do not take responsibility for any delays, charges, or issues that may arise once the parcel reaches the destination country. We recommend checking your country’s import regulations before placing an order.
